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← All case studies Ticket #004 · UPS API

UPS shipping automation for labels, rates, and tracking

The fulfillment team was already using ShipStation to manage shipping, but they wanted more control over the process and the ability to use their negotiated UPS rates directly without the additional fees associated with another platform.

The goal was to automate the parts of shipping that were slowing the team down while keeping the workflow connected to the tools they already used.

UPS API Labels Rates Tracking

The challenge

Shipping involved several steps between the order and the final shipment. The team needed to get shipping rates, create labels, and then make sure tracking information made its way back to the original order.

ShipStation helped manage the process, but it also added another layer between the client and UPS. The client already had a direct UPS relationship and negotiated rates, so they wanted to take advantage of those rates without paying additional platform fees for something they could manage directly.

The challenge was to keep the convenience of an automated shipping workflow while connecting directly to UPS.

What we built

We integrated directly with the UPS API and connected shipping into the client’s existing fulfillment workflow.

The system can retrieve UPS rates, generate shipping labels, and write tracking information back to the order — removing the need to manually move information between systems.

  • Direct rate retrieval through the UPS API
  • Shipping label generation through UPS
  • Automatic tracking number updates on order records
  • Integration with the existing fulfillment workflow
  • Reduced reliance on third-party shipping tools and associated fees
  • A workflow that can scale as order volume increases

The outcome

The client was able to move the shipping workflow closer to the source — directly through UPS — while keeping the fulfillment process automated.

Instead of paying an additional platform to sit between the order and UPS, the team could use their existing UPS relationship and negotiated rates while still automating rates, labels, and tracking.

The result was more control over shipping costs, fewer manual steps, and a workflow that could grow with order volume.

UPS API Shipping labels Rate shopping Tracking sync Negotiated rates

Paying fees on top of UPS?

We connect UPS directly to the order tools you already run — so you keep negotiated rates and automate labels and tracking.

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